Refund policy
All merchandise returned for exchange, credit or refund must have original tags attached, be unused in sellable condition and accompanied by proof of purchase.
To make sure we can process your return or exchange as quickly as possible, please follow these steps when returning your package:
1. Start a Return
Go to My Account > Order History to initiate the return. Enter the order number and email address linked to your online order. Complete the steps online to answer your reason for return and if you want an Exchange or Refund.
2. Get Your Return/Exchange Ready
Place new and unused items in the original package. Please do not combine separate orders into one package and in contrast, do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days.
3. Drop Off Your Package
Drop off your package at a nearby UPS location. Stellar Cheval is not responsible for any lost returns. We recommend a shipping method with proof of delivery or tracking number. Keep your tracking number handy so you can track when your return is received. Our return window is 30 days from delivery.
If you require further assistance, please email us.